đ Overview
If you have a question about an activity youâve booked, the provider is your best point of contact. Each provider on Sawyer is an independently owned business that manages its own classes, enrollments, and payments.
You can contact your provider directly through your Orders page or click the button below
Please continue reading below for more information on Contacting Providers and Sawyer Support.
đ» Contacting Providers
Each provider featured on Sawyer manages their own business operations, including schedules, enrollments, and customer transactions.
As best practice, please reach out to your provider directly first. Common reasons to contact your provider include:
Requesting a cancellation or refund
Requesting a class transfer or reschedule
Purchasing add-ons (e.g., after-school care, art supplies)
Reporting an absence
Location or class questions
Paying a balance early
Canceling memberships or future payments
General class details (time, materials, class size, etc.)
To contact your provider:
Log into your Sawyer account.
Go to your Orders page.
Click the Contact Provider button.
If you donât receive a timely response or canât reach a resolution, Sawyer Support can help mediate the situation.
đ± Contacting Sawyer Support
Our Support Team is available to assist both Sawyer customers and providers.
You can contact us if youâre experiencing:
Technical issues with the Sawyer platform
A closed or inactive business
Login issues
Email typos or account access problems
Support Hours:
MondayâFriday, 9:00amâ5:00pm ET
Email: [email protected]
Live Chat: During business hours, click the blue smiley face icon in the bottom-right corner of your screen.
If your question is better suited for your provider, weâll happily redirect you to them.