📝 Overview

This guide covers everything you need to know about paying for orders on Sawyer—from choosing your payment method to understanding fees, applying discounts, and requesting refunds. Whether you're making a one-time purchase, setting up ACH payments, or managing an order after purchase, you'll find step-by-step instructions below.

💳 Payment Methods Accepted

To book services on Sawyer, you must have an up-to-date payment method on file. We work with a third-party payment processor that is a national and international leader in secure online payment processing for businesses and individuals.

Accepted payment methods include:

Credit cards
ACH (Automatic Clearing House) — available when booking directly through a provider's website

ACH payments can only be used on provider websites. They are not available for purchases on the Sawyer Marketplace (hisawyer.com).

🏦 Using ACH Payments

Learn how to add, manage, and use ACH bank account payments.

ACH (Automatic Clearing House) allows you to pay directly from your bank account when booking activities through a provider's website. Here's what you need to know:

ACH payments are directly linked to your bank account
Providers can charge your ACH account after it's been linked
ACH is optional—you can always choose to pay by credit card instead
Providers cannot add ACH accounts on your behalf
ACH is not available on the Sawyer Marketplace; only on provider websites
You can manage multiple ACH accounts and designate a default payment method

Adding ACH from Your Account

Click the arrow to learn how to add ACH

Log in to hisawyer.com using your email and password
You may see a banner on the Account page notifying you that ACH is available. Click the X to dismiss it.
Click on the Account section and select New ACH Bank Account from the payment methods dropdown
You'll be prompted to enter your email, full name, and bank, then directed to Stripe's payment page
Agree to the terms and select Select an Account and Link Account
Once complete, click Continue with Sawyer

Note: If your banking institution isn't listed, the automatic authorization doesn't exist for that bank. You'll need to enter your bank details manually (see below).

Entering Bank Details Manually

Click the arrow to learn how to enter bank details manually

After selecting Pay with ACH Direct Debit, click Enter Bank Details Manually
Enter your bank account details on the screen provided
Click Continue and Done to finish
Once your bank account info is added, click Save to give Sawyer permission to charge your account

Important notes:

Stripe will add micro-deposits to your account for verification (you'll receive emails with next steps)
Due to verification delays, your new ACH account may not be immediately available for use
If you have authentication issues, your bank may have rejected the attempted debit. Add Stripe's ACH company ID to your bank's allow list

Managing Your ACH Accounts

Click the arrow to learn how to manage your ACH payment methods

Your ACH accounts will appear in your payment methods list
You can designate one ACH account as your Default ACH payment method
Only default payment methods can be used at checkout (you can have both a default credit card and default ACH)
If you have multiple ACH accounts, you can change which one is designated as default

You can remove ACH accounts that are not designated as default at any time
If an ACH account is your default and has recurring payments, you must add another default before removing it

Using ACH at Checkout

Click the arrow for checkout instructions

ACH payment options only display if the provider accepts ACH
If you've set ACH as your preferred method but the provider doesn't accept it, your default credit card will display instead
If no payment method is selected yet, you can add a credit card or ACH during checkout (if the provider accepts it)

Click +New ACH to add a new account at checkout
Select from all saved payment methods in the Checkout Method section
You can choose a different credit card or ACH account for this purchase
Click Save to confirm your selection

Note: Manual bank entry is not available at checkout (due to 2-3 day verification delays). Use your Account page to add new ACH accounts.

ACH Order Status & Payment Processing

Click the arrow to learn more about order status information

Because ACH has delays in payment processing, you can check your order status after purchase:

ACH Processing — Order placed, but final payment to provider hasn't been processed yet. This can take up to 4 business days.
Paid — Payment was successful
Payment Failed — Payment was processed but failed. Your bookings still exist. Work with the provider to resolve the payment issue.

You'll receive a confirmation email upon successful completion with the payment method used.

Payment Activity

You can view the payment method used for any order in the Payment Activity section on your order. If you change your default ACH account, the new account will be reflected in the Payment Activity section.

💰 Understanding Your Checkout Costs

Learn about fees and discounts you'll see at checkout.

Additional Fees

Each independent business on Sawyer sets their own pricing for services, which may include separate fees beyond the base service price. These fees will be clearly listed at checkout and included in your shopping cart.

Before completing your order, you'll have the opportunity to review all pricing and fees on the final checkout screen.

Common fees you may see:

Service provider fees (set by individual businesses)
Sawyer Booking Fee (appears as a separate line item)

Applying Coupon & Promo Codes

If you've received a coupon or promotional code from a business provider on Sawyer, you can apply it at checkout to receive a discount.

Click here to learn how to apply a coupon code

How to apply a coupon code:

Once you've added items to your shopping cart, look for the option to add a promo code next to your order total
Type the promo code in the text box and click Apply
If the code is valid and your cart meets the code's requirements, you'll see it applied with all applicable discounts reflected in your total

If your code doesn't work:

You'll see the message: "Invalid code or requirements not met"
This means the code is invalid OR your cart items don't meet the code's requirements
Contact the business provider directly or email support for troubleshooting

📋 Refunds & Cancellations

Learn about Sawyer's refund policy and how to request cancellations.

While each provider sets their own cancellation and refund policies, if you request a refund for an order placed on the Sawyer Marketplace (hisawyer.com), here's how we can help:

Marketplace Cancellation Window

If you need to cancel a future booking made within 24-48 hours of purchase on the Marketplace, email [email protected] and our team will process a refund—with the exception of scheduled activities booked less than 24 hours before the class starts.

Beyond the Cancellation Window

If you're past the 24-48 hour cancellation window, contact the provider directly. They have the most information about your account and can advise on their specific cancellation and refund policies.

Disputes & Unresolved Issues

If you've had a negative experience with a provider or haven't received a response or resolution directly from them, you can submit a claim to [email protected]. We'll contact both you and the provider to help mediate and resolve the issue to the best of our ability.

❓ Frequently Asked Questions

Find answers to common questions about payments, costs, and refunds.