When you complete an order on Sawyer, you'll see two separate charges on your bank statement:

The Sawyer Booking Fee is paid directly to Sawyer and appears as a separate line item. You can view this fee before completing your purchase at checkout, in your order confirmation email, and on your receipt when you view your order history.

Note: Each provider on Sawyer is an independently owned business. The pricing and fees set by the business are separate from the Sawyer Booking Fee.

Sawyer Booking Fee Details

Booking fees vary based on order location and amount:

For orders placed on Sawyer Marketplace (hisawyer.com):

For orders placed on business websites using Sawyer Widget:

Booking fees are non-refundable and apply once per order. Fees do not apply to orders $30 or less, or to recurring charges, payment plans, and membership fees.

You can view the booking fee on every applicable order at checkout and in your order confirmation email.

No. If you made a one-time purchase, you will not be charged again, even though your card remains on file in your account.

Your bank may classify the stored payment method as an ongoing authorization (similar to a recurring charge), but this is simply how banks categorize ongoing payment authorizations. Only recurring or upcoming payments scheduled for future dates will be charged automatically.

If your payment fails, both you and the provider will receive an alert. Here's how to resolve it:

The payment processor will continue to make daily attempts to reprocess the billing until the payment succeeds. If a payment remains unsuccessful and you do not update your payment method or cancel your account, you remain responsible for any uncollected amounts. You authorize us to continue billing your updated payment method. This may result in a change to your payment billing dates.

If we cannot charge your account, we reserve the right, but are not obligated, to terminate your access to Sawyer or any portion thereof.

Yes. Providers may update your payment method when needed. You'll receive a confirmation email whenever any changes are made to your account's payment information.

First, verify the card on file is correct and not expired. If it is, contact your bank or credit card company to ask why the transaction was declined. Common reasons include insufficient funds, fraud alerts, or expired cards. Once you've resolved the issue with your bank, update your payment method on your account, and the system will retry the payment.

Your bank classifies any stored payment method as an ongoing authorization, similar to a subscription. This is normal and does not mean you'll be charged repeatedly. One-time purchases will only be charged once, even though your card remains on file for future bookings.

You can download annual statements organized by calendar year from your account. These statements include all transactions, fees, and totals. See the End of Year Summary guide for step-by-step instructions.

Billing statements should appear on your bank statement as Sawyer*[Business Provider Name]. If you don't see a statement for a transaction, contact support and include the order details so we can investigate.

Yes. The Sawyer Booking Fee is shown at checkout before you complete your purchase. You'll also see it in your order confirmation email and on your receipt.

No. Sawyer Booking Fees are non-refundable and are applied once per order.