If you have any questions about an activity you've booked, the provider is your best point of contact.
Click on the blue button below to get in touch with the provider or follow these easy steps to contact the provider directly.
Contacting providers
Each provider featured on Sawyer is an independently owned business that lists their services and schedules.
They are the front line to managing all customer transactions and enrollments for their business, so as best practice, please reach out to provider first. Here are some reasons to reach out to the provider directly:
Request for cancellation or refund
Request for a transfer or a new class
Purchasing anything additional for the class (ie. after school or art supplies)
Reporting your absence
Location questions
Paying your balance early
Canceling memberships or future payments
General questions about the class (time, supplies needed, size of class etc...)
Simply log into your account and go to your Orders page to contact the provider.
If you feel that you have not received a timely response or if a resolution has not been reached, we will work with you to mediate and resolve issues as they arise. We always try to maintain a positive community, so in the rare event that a resolution is not reached, please let us know.
Contacting Sawyer
Our support team is available to both Sawyer customers and providers should any issues or questions arise. Our support hours are Monday-Friday 9:00am-5:00pm ET.
Here are some reasons to contact our help desk directly:
technical issues with the software
the business has closed
login issues
email typo
If this is a question best suited for the provider (such as the questions above), we will happily redirect you to the provider.
We can be reached by email at [email protected] or by live chat. During operating hours, click on the blue smiley face icon found in the bottom right corner of the screen.