📝 Overview
Learn what you can do from your Sawyer account and how to get the most out of it.
Your Sawyer account gives you one central place to manage bookings and information across all Sawyer providers. Once logged in, you can:
Update your personal profile and contact details
Add and manage family members and child profiles
View your family's upcoming schedule
Browse your order history and payment details
Submit cancellation requests for upcoming activities
Access receipts and account statements
🔑 Logging In & Account Verification
Learn how to log in, verify your account, and resolve common access issues.
1️⃣ Logging into Your Account
Click here to learn how to how to log into your account
Click here to learn how to how to log into your account
Go to hisawyer.com.
Select Log In
Enter your email address and password, then select Log In.
2️⃣ Verifying Your Account
Click here to learn how to verify your account
Click here to learn how to verify your account
When you create a new Sawyer account — whether on the Sawyer Marketplace or through a provider's registration page — you'll receive a verification email at the address used to sign up. The subject line will read "Verify your account now."
Open the verification email and click Verify Account to complete the process.
⚠️ The verification link expires after 72 hours. If it has expired, you can request a new one from the Sign In & Security page in your account settings.
😵💫 Trouble Shooting
Resending Your Verification Email
Click here to learn how to verify your account
Click here to learn how to verify your account
If you need to resend your verification email:
Log in to your account at hisawyer.com.
Select the profile icon in the upper right corner and then select Sign In & Security.
Your current verification status will be displayed next to your email address.
If your account is unverified, select Verify your email address to trigger a new verification email.
A confirmation will appear letting you know the email has been sent.
💡 If you don't see the verification email in your inbox, check your spam or junk folder to ensure future emails are delivered successfully.
If you have an existing Sawyer account and are registering for online activities, you may also be prompted to verify your account at that time.
Forgot Your Password
Click here to learn how to request a new password
Click here to learn how to request a new password
On the login screen, select Forgot Password?
Enter the email address associated with your account and then select Send Link.
Check your inbox for a password reset email and follow the steps provided.
What to do if Your Email has a Typo
Click here to learn how to update your email
Click here to learn how to update your email
If you're unable to log in, or if your email address contains a typo, there are a few solutions depending on your situation.
Solution 1 — Update your email in your account
If you can log in successfully:
Log in to hisawyer.com.
Go to your name in the upper right corner and select the profile icon and then Sign In & Security.
Select Update next to your current email address.
Enter the correct email address and select Save.
A confirmation banner will appear once your email has been updated.
Solution 2 — Log in with a different email address
If you receive a notification that the email address is already in use when attempting to update it, this means you have two separate accounts. In this case:
Try logging in with another email address you may have used previously.
If you don't remember your password, select Forgot Password? on the login screen to reset it.
⚠️ For security purposes, Sawyer accounts cannot be merged.
Solution 3 — Contact support
If you're still unable to access your account, reach out to the Sawyer support team at [email protected] or through the chat, and they'll be happy to help.
⚙️ Managing Your Account Information
Learn how to update your personal profile details and email address.
Editing Your Profile Information
Click here to learn how to edit your profile information
Click here to learn how to edit your profile information
Log in to hisawyer.com.
Go to your name in the upper right corner and select the profile icon and then select My Profile.
Scroll down and make your updates.
Select Save Profile to save your changes.
💡 From your profile, you can also add secondary contact information and caregiver details.
Updating Your Email Address
Click here to learn how to update your email
Click here to learn how to update your email
If you're unable to log in, or if your email address contains a typo, there are a few solutions depending on your situation.
Solution 1 — Update your email in your account
If you can log in successfully:
Log in to hisawyer.com.
Go to your name in the upper right corner and select the profile icon and then Sign In & Security.
Select Update next to your current email address.
Enter the correct email address and select Save.
A confirmation banner will appear once your email has been updated.
👨👩👧 Managing Family Profiles
Click here to learn how to add family members and keep your children's information up to date
Click here to learn how to add family members and keep your children's information up to date
Log in to hisawyer.com.
Go to your name in the upper right corner and select the profile icon and then select My Profile.
In the left corner, select the Profiles tab
To add a new child, select + Add Profile and follow the prompts to complete all required fields.
💡 Generally, providers will use the primary email address on your account for correspondence, even if multiple contacts are listed.
Editing a Child's Information
Click here to learn how to update a child's name, birthday, age, etc.
Click here to learn how to update a child's name, birthday, age, etc.
Log in to hisawyer.com.
Go to your name in the upper right corner and select the profile icon and then select My Profile.
In the left corner, select the Profiles tab
Select the name of the child whose information you'd like to update.
Make your changes.
Select Save Profile to save your updates.
📆 Viewing Your Family's Schedule
Click here to learn how to view upcoming activities and sync your schedule to a personal calendar
Click here to learn how to view upcoming activities and sync your schedule to a personal calendar
Log in to hisawyer.com.
Go click the profile icon in the upper right corner and then select Calendar.
Each profile managed on your account will appear in the calendar display at the top, so you can view each person's schedule separately.
Use the arrows next to the current month to toggle between months.
Upcoming activities for the selected month are listed under Upcoming. Select any activity to view its details, including location and booking information.
To sync your schedule to a personal calendar, select Sync Calendar. You'll have the option to sync with Google Calendar or Apple Calendar.
💡 Selecting an activity from the calendar will also give you the option to submit a cancellation request. To learn more about cancellation requests, see the Making Changes to a Booking section below.
📊 Viewing Your Transaction History
Click here to learn how to access your order history and review payment details
Click here to learn how to access your order history and review payment details
Log in to hisawyer.com.
Select the profile icon in the top right corner and the select Orders.
Select View Order Details on any order to see more specific transaction information.
If you have a payment plan or monthly billing installments, these will appear under Payment Plan Schedule or Monthly Billing Schedule.
🛠️ Making Changes to a Booking
Learn how to submit a cancellation request for an upcoming activity.
If you need to cancel or make changes to an upcoming booking, you can submit a cancellation request directly through your account or contact the provider directly.
💡 Each provider on Sawyer is an independently owned business that manages their own customer transactions and enrollments. For the fastest resolution, we recommend reaching out to the provider directly.
Click here to learn how submit a cancellation request
Click here to learn how submit a cancellation request
Select the profile icon and then Calendar icon in the upper right corner of your account.
Under Upcoming, find the activity you'd like to cancel.
To view a different month, use the arrows next to the current month display to navigate forward or back.
Select the specific activity you'd like to change. A window will open with the registration details.
Select Cancel Request.
Enter a reason for your cancellation request and select Send Request to submit it.
⚠️ Submitting a cancellation request sends the request directly to the provider. It does not automatically cancel your booking. If you have additional questions about a submitted request, contact the provider directly.
🗑️ Deleting Your Account
Learn what to consider before deleting your account and how to submit a deletion request.
Before you delete your account, there are a few things to keep in mind:
If you have any recurring payments, active billing, or an in-progress program, Sawyer will connect you with the provider to discuss canceling future payments before proceeding.
Deleting your account will permanently remove your access to your order history. 💡 Before deleting an account, back up any important records, such as receipts or account activity, as deleted accounts cannot be recovered.
If you'd like to proceed with deleting your account, contact the Sawyer support team at [email protected] or through the chat.
💡 If you'd like to stop receiving promotional emails but want to keep your account open, reach out to [email protected] or use the chat and the team will be happy to make that update for you.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Can I have more than one Sawyer account?
Click the arrow to see the answer
Click the arrow to see the answer
Technically yes, but it's not recommended. If you've accidentally created two accounts with different email addresses, you won't be able to merge them. Try logging in with any other email address you may have used, and use Forgot Password? if needed to regain access. If you need help sorting out multiple accounts, contact the support team at [email protected] or through the chat. If you have multiple accounts and wish to consolidate them, follow these steps:
Decide which account you want to retain as your primary account.
Back up important records, such as receipts or account activity, from the account you plan to delete.
Delete the unwanted account by following Sawyer's account deletion guidelines.
Update the email address on your retained account to ensure all future communications are linked to the correct email.
Will I lose my order history if I delete my account?
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Click the arrow to see the answer
Yes. Deleting your account will permanently remove your access to all past orders and transaction history stored in your account. If you think you may need to reference past orders in the future, consider keeping your account open. You can opt out of promotional emails without deleting your account — just reach out to [email protected] or use the chat.
Can I cancel a booking directly from my account?
Click the arrow to see the answer
Click the arrow to see the answer
You can submit a cancellation request through your account, but this does not automatically cancel your booking. The request is sent directly to the provider, who will process it on their end. For faster assistance, we recommend contacting the provider directly.
Who do I contact if I have questions about a specific provider or booking?
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Click the arrow to see the answer
Each provider on Sawyer is an independently owned business. For questions about a specific class, booking, or cancellation, reach out to the provider directly. If you need help finding their contact information, you can view it from the activity details in your Calendar view.
What happens to my active payment plans if I delete my account?
Click the arrow to see the answer
Click the arrow to see the answer
If you have active billing or a payment plan in progress, Sawyer will connect you with the provider to discuss canceling future payments before your account is deleted. Contact [email protected] or use the chat to get started.
Can I stop receiving promotional emails without deleting my account?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. If you'd like to opt out of promotional emails but keep your account open, contact [email protected] or use the chat and the team will make that update for you.
What if I didn't receive my verification email?
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Click the arrow to see the answer
First, check your spam or junk folder. If the email isn't there, you can request a new verification email from the Sign In & Security page in your account settings. If you're still having trouble, contact [email protected] or use the chat for assistance.