📝 Overview
Learn how to view and redeem your makeup tokens, and how to submit a cancellation request for a makeup booking.
If you missed an activity, your provider may issue you a makeup token, giving you the flexibility to book a replacement session on your own. This guide walks through where to find your tokens, how to redeem them, and what determines which sessions are available to you.
👓 Viewing Makeup Tokens
Click here to learn how customer's view makeup tokens
Click here to learn how customer's view makeup tokens
Customers can view their active makeup tokens in two places:
My Account page: Shows tokens for all providers the customer has active tokens with
Provider widget: Shows only tokens issued by that specific provider; accessible by selecting the menu in the upper right corner of the widget, then choosing Makeup Tokens
In both locations, customers will only see tokens that are unused and unexpired. Tokens are displayed in chronological order with the most recently issued token at the top. Each token shows the participant name, expiration date, token eligibility, and the details of the original booking it was issued for.
⚠️ If you disable the Makeups feature, your tokens will no longer be visible to customers in either location.
🪙 Redeeming a Token
Click here to learn how customers redeem a token
Click here to learn how customers redeem a token
Customers redeem tokens from either the My Account page or the provider widget. The experience is the same from both entry points.
Locate the token to redeem and select Redeem Token.
Review the token details, including the participant name, expiration date, original activity, and token restrictions.
Browse or search for an eligible session. Results can be filtered by date or searched by activity name.
Select a session. Each result displays the date, start and end time, location, and instructor.
Optionally, select More Details to view the full activity description before selecting.
Confirm the booking by reviewing the details and selecting Redeem.
A confirmation screen will display. Select View Calendar to see the booking in the customer's account calendar.
⚠️ Once a token is redeemed, the booking cannot be undone or changed by a customer. Providers can still cancel or transfer the booking.
🚫 Cancellation Requests
Customers can submit a request to cancel a booking directly from their account. When a cancellation request is submitted, an email notification is sent to the email address configured in your Makeups settings.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Will I be reminded about my upcoming makeup token expiration?
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No, but the token expiration date is visible to the customer when they view their tokens in their account.
Can I use a makeup token to book an appointment?
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No. Makeup tokens can only be used for Semester and Camp/Event activity sessions. Appointments are not supported at this time.
Will I receive activity reminders for makeup bookings?
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Click the arrow to view the answer
Yes, if activity reminders are configured, you will receive them for makeup bookings just like any other booking.