📝 Overview
The Sawyer Booking Fee is a small, non-refundable service fee applied to eligible customer orders at checkout. This fee helps support Sawyer’s platform operations, including technology maintenance, compliance, and payment processing.
🌟 Key Highlights
Fee is only charged when a customer places an order above $30.
Recurring billing, memberships, or initial membership or nonrenewable membership costs are excluded.
Charged per order, not per item.
Non-refundable once a booking is confirmed.
Visible to customers at checkout, in their confirmation email, and in order history.
💲 Fee Structure
Orders on business websites (via Sawyer Widget)
$1.99 for orders over $30 and up to $100
$3.99 for orders over $100
Orders on the Sawyer Marketplace (hisawyer.com)
$2.99 for orders over $30 and up to $100
$3.99 for orders over $100
💡 The booking fee is only charged when a customer places an order above the $30 threshold. Orders below this amount, or those using recurring billing or memberships, are excluded.
Each provider featured on Sawyer is an independently owned business that lists their services and schedules on our booking platform. The pricing and fees associated with the cost of services booked directly from the business are separate from the Sawyer Booking Fee.
*Booking fees may vary and are subject to change. You can view the fee total before completing your order at checkout. For marketplace purchases that contain bookings across multiple businesses within a single transaction, you will only incur one Sawyer Booking Fee. For example, if your order on the Marketplace contains a purchase of three unique activities across three unique businesses, you will only be charged one booking fee at checkout.
🛍️ What Orders Are Subject to the Fee
✅ The booking fee applies to:
Single-order bookings made through Sawyer’s Marketplace or via a business’s Sawyer widget.
❌ The fee does not apply to:
Orders $30 or less
Recurring payments (e.g., memberships, subscriptions, or automatic payment plans)
Initial membership purchases or on any non-renewable membership purchases
Certain products such as gift cards, class packs, birthday parties or private events
🔎 Where the Fee Appears
Providers can view this information on a customer's individual order receipt but not in their transaction reports or any other banking details.
Customers will see the Sawyer Booking Fee:
Booking Details on the Widget
Click here to see the fee within the Booking Details on the Widget
Click here to see the fee within the Booking Details on the Widget
Customers will be able to see "Fees calculated in cart" in the Booking Details section. There is a tooltip that will explain which fees apply to the order.
The tool tip displays the fees information for both Provider Fees and Sawyer Booking Fees.
When the tool tip is selected:
Checkout Cart
Click here to view the fee within the Checkout Cart
Click here to view the fee within the Checkout Cart
The cart page will now display an order summary section to summarize the price of order which includes the Sawyer Booking Fee.
The order summary displays:
Provider name, Provider total - This is the same as the total in the Cart section above.
Sawyer Booking Fee
This displays as “Est. Sawyer Booking Fee”. This is listed as estimated or “Est.” due to the fee only being applicable to credit card purchases, which can be changed on the checkout page.
There’s an “i” tooltip that will explain the Sawyer Booking Fee.
The fee amount (of $1.99 or $3.99) will be based on the Order total.
Total - This is the sum of the provider total and the estimated Sawyer Booking Fee.
With the tool tip selected:
Order Confirmation Email
Click here to view the fee within an Order Confirmation Email
Click here to view the fee within an Order Confirmation Email
On the order confirmation email it will mention "The charge from this provider will appear on your statement as "SAWYER - SAWYERTHEATER". The Sawyer Booking Fee ($1.99) was charged separately for this order on (applicable date).
Order Receipts when Viewing My Account
Click here to view the fee within Order Receipts when Viewing My Account
Click here to view the fee within Order Receipts when Viewing My Account
Below the Checkout Total it reads "A Sawyer Booking Fee ($1.99) was charged separately for this order on (applicable date).
Customer's Personal Bank Statements
Click here to view the fee within the Customer's Personal Bank Statements
Click here to view the fee within the Customer's Personal Bank Statements
The customer will see two separate transactions on their bank statement after they checkout:
The total price of the items, fees, and services booked with the activity provider $(TOTAL) SAWYER* BUSINESS NAME
The Sawyer Booking Fee
$1.99 SAWYER* BOOKING FEE